Help and Frequently Asked Questions¶

Visit http://www.wardencam360.com/help.html to see our forums. We answer troubleshooting questions in the forum.

Frequently Asked Questions (FAQ)¶

What is the minimum hardware requirement?¶

iOS: iOS8 and above. iPhone4S or later

Android: 1GHz CPU + 512MB RAM, OS 2.3+.

Known compatible Androids: Nexus 3+, Galaxy S2+, OnePlus. Most HTC, Motorola moto, Sony, and LG.

How do I start monitoring?¶

Install the app on two devices(Android and/or iOS).
Sign in with the same google account on both devices.
Select “Camera” to use the device as a camera (ie. Place this device around your home).
Select “Viewer” to receive video and audio live streaming (ie. your daily phone).
You can also watch our demo video

Best way to test connection and network? I live in a dorm¶

Start testing your camera and viewer devices with your home Wifi and default settings.
Then check that your viewer device(ie. your mobile phone) can connect from your mobile data network.
Test the cloud recording and video replay by manually trigger a motion event.

How to start 24/7 recording?¶

From the viewer device, press “Record” button to start 24/7 recording.
The maximum cloud space used by 24/7 recording is defined in the camera settings.
Once maximum space is used. New reocrdings will automatically replace old recordings.

How to improve image quality / FPS?¶

There are a few options in camera settings to improve image quality and frame rate.

Use a higher image resolution (Pro Users only)
Enable high image quality
Disable audio

How to make WardenCam work with a slow network?¶

If the internet speed is slow, reduce the video settings through the following camera options:

Use a lower image resolution
Enable low image quality
Enable save power

What is the red exclamation mark?¶

Red exclamation mark signifies peer to peer connection is not established.
Some network configuration and mobile carrier can disable the peer to peer feature for various reasons.
In this case, the communication mode will change to server based.
You may experience a drop in video and audio quality and a less reliable connection.

How do I reduce the speed kbps?¶

You can reduce kbps (network bandwidth utilization) through the following camera options.

Use a lower image resolution
Enable low image quality
Enable save power

My device is losing power?¶

A powerful phone can deliver a high fps; but also drain lots of power.

If the battery is running out even when the phone is being charged, please enable “Reduce Power Usage” option in settings. Be sure to plug your device into the wall for continuous capturing.

Why do I need a SD card or internal memory?¶

Recordings are saved in the devices memory or SD card before uploading to the cloud.

Unmounting an SD card or limiting internal memory usage will disable recording.

How to use multiple devices as cameras?¶

Sign in with the same google account on multiple devices as cameras.

On the viewer, you will see a list of available camera from the vistapoints drop down list.

How do I upgrade my other Android devices for free after my purchase?¶

You only need to purchase the upgrade once for your all Android devices.
The upgrade is linked to your google play account. The purchase can be recognized on all your Android devices as long as they have the same google play account in sync.
It is preferred to upgrade first on the camera device instead of the viewer device.

How do I upgrade my other iOS devices for free after my purchase?¶

You only need to purchase the upgrade once for all your Apple devices.
The upgrade is linked to your iTunes account. The purchase can be recognized on all your Android devices as long as they have the same apple account in sync.
It is preferred to upgrade first on the camera device instead of the viewer device.

Can I transfer my purchase between iOS and Android?¶

WardenCam360 for Android and WardenCam360 for iOS are two separate products and cannot transfer purchases between the two platforms. You’ll have to purchase the iOS and Android version of WardenCam360 separately if you plan to use it on both platforms.

Once you purchase WardenCam360 for iOS you can freely transfer it to any of your iOS devices (iPad, iPhone or iPad) as long as they are connected to the same iTunes account. The same goes for Android - purchasing it once from the Google Play Store gives you the ability to transfer the purchase to all your other Android devices linked to the same Google Play account.

What if I upgrade on the viewer device first?¶

If you upgrade on the viewer device, you just need to manually enable the upgrade on the camera device once.
Before you manually upgrade the camera device, it is still running as the trial.
The manual enable procedure is simply to sign in once on the camera device as a camera or a viewer.

How to run WardenCam on a Windows PC?¶

we have a Webviewer. Visit http://www.wardencam360.com/viewer.html

How can I request more free-trial hours?¶

Email us support@wardencam360.com and ask for more trial hours.